How One ER Handled Hundreds Of Las Vegas Shooting Victims At Once

By John Pavlus

One physician took charge to design a more efficient ER system for mass shooting victims.

The phrase “service design” usually conjures up images of safe, trivial spaces like mall kiosks and Starbucks counters. But some services are literally matters of life and death—and they must be designed, too.

Source:: fastcodesign